Return Policy

🔁 Return & Refund Policy

Effective Date: August 2, 2025

At Zenvano, your satisfaction is our top priority. If you're not completely in love with your order, we’re here to help. Read our return guidelines below.

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✅ Eligibility for Returns

We accept returns on most items within 7 days of delivery if:

Items are unused, unwashed, and in original packaging

Tags and labels are intact

You provide proof of purchase (order number or receipt)

> Non-returnable items:

 

Intimate wear (e.g., undergarments)

Accessories (e.g., jewelry, scarves)

Final sale/clearance items

Customized or personalized products

 

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🔄 How to Request a Return

1. Email us at zenvano.global@gmail.com within 7 days of receiving your order.

2. Include your order number, reason for return, and photos (if item is damaged or incorrect).

3. Our support team will guide you through the process and provide the return address.

 

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🚚 Return Shipping

Customers are responsible for return shipping costs (unless item is damaged or wrong).

We recommend using a trackable shipping method.

We do not accept COD returns.

 

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💸 Refunds

Once we receive and inspect your return, we’ll notify you via email.

Approved refunds will be processed to your original payment method within 7–10 business days.

Shipping charges (if any) are non-refundable.

 

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🔁 Exchanges

We currently do not support direct exchanges. If you'd like a different size or color, please return the item and place a new order separately.

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❗ Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank or payment method.

2. Contact your bank or card provider (processing time may vary).

3. Still stuck? Email us at zenvano.global@gmail.com

 

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🤝 Need Help?

We're always here for you.
📩 zenvano.global@gmail.com